Case Study: a large education provider achieves lower costs and improved service with Miratech’s Google CCAI voice assistant

Miratech Empowers Education Providers to Enhance Customer Service

Miratech partnered with a large education provider that was facing high overhead costs due to its reliance on an outdated, touch-tone IVR system. This legacy application was inefficient and provided a poor experience for students attempting to access services.

The solution involved implementing a voice assistant powered by Google’s Contact Center AI (CCAI), which enabled students to self-serve frequent tasks like exam enrollment and ordering books. Miratech created this fully automated system, which significantly reduced costs, saved time, and empowered the client's agents to deliver superior service.