Case Study: a US leading healthcare giant achieves 42% chatbot containment with Miratech and LivePerson

a US leading healthcare giant boosts containment 42% with Miratech

The US leading healthcare giant faced challenges in modernizing its omnichannel customer experience due to legacy systems and initial implementation roadblocks. They partnered with vendor Miratech to implement LivePerson chat and messaging functionalities, aiming to reduce call volumes and adopt AI technology.

Miratech implemented the solution using agile methodologies, leading to a swift and successful deployment. The results were significant, including a 42% increase in chatbot containment rate and a 32% reduction in agent workload. This enhanced client satisfaction and achieved considerable cost savings for the healthcare company.