Case Study: Kapsch streamlines employee support and process documentation with miraminds FlowShare

Kapsch - Customer Case Study

Kapsch AG, the Austrian telecommunications group, needed a better way to support employees during helpdesk calls and document solutions for recurring IT issues. Before, support was handled mainly through screen sharing, which often left users without usable notes and led to repeated calls for the same problems. Kapsch turned to miraminds’ FlowShare, a simple image documentation tool with strong export capabilities.

With FlowShare, Kapsch’s service desk can document steps live during remote support sessions and immediately share the results with employees and colleagues. miraminds helped integrate the tool into Kapsch’s software center for easy rollout and worldwide use in two languages. The company reports that FlowShare simplifies documentation, improves online support, and has the potential to save significant time across internal processes, though no exact quantitative metrics were provided.

Kapsch

Günter Englert

Chief Information Officer