Case Study: IPD NOW boosts employee support and process documentation with miraminds FlowShare

IPD NOW - Customer Case Study

IPD NOW, a global organization, was looking for an easy-to-use way to document IT support processes and reduce repeated explanations during helpdesk calls. With support previously handled mainly through screen sharing and notes, employees often had to ask the same questions again, creating inefficiencies for both users and the service desk.

miraminds implemented FlowShare as an internal documentation tool for IPD NOW, enabling support staff to capture screen-based instructions with clicks and keyboard inputs, then export them in multiple formats for follow-up. The solution improved the creation and sharing of support documentation, simplified knowledge transfer, and was well received for its ease of use and strong export capabilities, though the case study does not provide specific quantitative results.

IPD NOW

Marten Krull

Product Manager