Case Study: BDAE achieves simple, reproducible software training with miraminds FlowShare

BDAE - Customer Case Study

BDAE, a Hamburg-based provider of foreign health insurance with employees and customers around the world, needed a simple way to support digital change across the company. When introducing new software and database structures, the team wanted a clear, reproducible method for helping employees learn new workflows quickly. miraminds’ FlowShare documentation software was chosen to address this challenge.

With miraminds’ FlowShare, BDAE can automatically create step-by-step instructions for digital work processes by capturing clicks and actions during use. This has made it easier to share knowledge, train employees on new software, and involve teams in the rollout of new systems. According to BDAE, the result has been a simple, uncomplicated, and reproducible way to transfer knowledge, though no specific numerical impact was provided.

BDAE

Philipp Belau

Head of IT Administration