Case Study: Fujitsu Finland achieves a 75% reduction in on-site support hours with Miradore Patch Management

Miradore’s patch management brought on-site support hours down by 75% at Fujitsu Finland

Fujitsu Finland, Finland’s third-largest IT service provider, was spending many support hours each week on manual patching of third‑party applications (Adobe, Firefox, Chrome, etc.), which required on-site visits, created risk and ate into profitability. To address this, Fujitsu Finland adopted Miradore’s Patch Management module in the Miradore Management Suite.

Miradore automated remote patch distribution and added real‑time reporting and pilot‑group rollouts, allowing Fujitsu Finland to detect and fix issues quickly (once preventing hundreds of users from losing work). Miradore’s solution cut on‑site support hours by 75%, achieved about a 99.8% patch success rate, and enabled cost savings and greater customer trust that Fujitsu could pass on to clients.

Fujitsu Finland

Mika Syrjänen

Service Manager