Case Study: 6PM Hospitality Partners reduces smoking incidents and guest complaints with Minut

6PM Hospitality Partners cuts smoking incident costs by $1,100 with Minut

6PM Hospitality Partners, a company that manages Hilton Hotels properties, was struggling with guests smoking in rooms. This caused significant damage and high cleaning costs, averaging $1,100 per incident, and they lacked a way to monitor for such policy violations without compromising guest privacy. They turned to Minut's monitoring platform to address this challenge.

Minut provided a solution with its real-time sensors that detect cigarette smoke and noise. This allowed 6PM to immediately identify and address incidents, providing clear evidence to enforce fines and reduce chargebacks. The results included a major reduction in guest complaints, significant cost savings on cleaning, and an enhanced ability to uphold no-smoking policies, thereby protecting the 5-star guest experience at their Hilton properties.

6PM Hospitality Partners