Case Study: Zapier achieves 3x faster documentation updates with Mintlify

Zapier unifies docs and makes updates 3x faster with Mintlify

Zapier, a platform that connects thousands of apps through automated workflows, was challenged by maintaining separate documentation systems for its internal engineers and external developers. This setup created duplicate efforts, inconsistency, and made it difficult for developers to find the information they needed, slowing down their processes. To address this, Zapier turned to the vendor Mintlify.

By implementing Mintlify, Zapier unified its documentation onto a single platform, creating a consistent experience for all users. The solution integrated a docs-as-code workflow that fit seamlessly with Zapier's development process, making documentation updates as natural as committing code. As a result, Zapier achieved documentation updates that were three times faster, a 30% increase in internal API usage, and a 20% increase in external documentation traffic.

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