Case Study: Mirage scales multilingual self-serve support with Mintlify

Mirage serves support in 12+ languages with Mintlify

Mirage, a generative AI platform for video creation and editing, faced the challenge of scaling customer support for its rapidly growing global user base across over 180 countries. Relying on Intercom for its help center created limitations in offering quality self-serve experiences due to a lack of multilingual search and an impractical manual process for localization. Mirage needed a unified solution to keep its ever-evolving product information up-to-date and accessible in dozens of languages.

By implementing Mintlify, Mirage gained a modern documentation platform with built-in multilingual AI search that delivers results in any language. The solution streamlined internal workflows, allowing non-technical staff to contribute content and enabling automated translations. As a result, Mirage's help center now automatically serves content in over 12 languages and receives over 100,000 monthly views, turning documentation into a key trust signal and a competitive advantage that scaled their support.

Mirage