Case Study: Pinecone unifies its support ecosystem with Mintlify

How Pinecone Unified Their Support Ecosystem with Mintlify Docs

Pinecone, the leading vector database for AI applications, sought to improve its developer-focused documentation to support a self-service user model. Their previous tool, ReadMe, created a cumbersome hybrid workflow that was slow to preview and limited in customization. They needed a modern docs-as-code solution and partnered with Mintlify to achieve it.

By implementing Mintlify, Pinecone gained a superior docs-as-code workflow that dramatically sped up editing and collaboration. The team now uses local previews and preview deployments, and the Broken Links feature ensures quality. Mintlify's support acts as an extension of their team, helping Pinecone build a unified support ecosystem that proactively guides users from day one.

Pinecone

Jesse Seldess

Principal Technical Writer