Case Study: Dub achieves AI-powered support at scale with Mintlify

Dub scales support for 48,000+ customers with Mintlify

Dub, an open-source link management platform, needed a way to scale its customer support effectively as it grew rapidly to serve over 48,000 users. The challenge was to provide immediate, accurate assistance without overburdening the human support team.

Mintlify provided the documentation platform that became the core of the solution. Dub consolidated all its support content onto Mintlify and used its infrastructure to build a custom AI-powered chat interface. This system provided instant, context-aware answers from the docs and seamlessly created support tickets when needed. The solution greatly reduced the support workload and improved the user experience, with Mintlify's features like the API playground and GitHub integration contributing to over 150 community contributions in a single month.

Dub

Stephen Tey

Founder