Case Study: Coinbase saves $152K in support costs with Mintlify

Coinbase saves $152K in support costs with Mintlify

Coinbase, a leading platform for buying and selling digital assets, faced a challenge with its static Coinbase Developer Platform (CDP) documentation. The existing setup was too slow to update and could not serve the AI agents that developers increasingly use, hindering the platform's ease-of-use and scalability.

Partnering with Mintlify, Coinbase launched a new AI-native documentation experience in just six weeks. The solution from Mintlify slashed documentation update times from over 20 minutes to under 60 seconds and made content accessible to AI agents. This resulted in an estimated $152,000 in support cost savings year to date, with AI tools now generating 59% of all documentation traffic.

Coinbase