Case Study: Vivo reduces store-opening time from 2 months to 2 hours with Minsait's SAP automation

Vivo cuts store-opening time from 2 months to 2 hours with Minsait

Vivo, a major telecommunications company in Brazil, faced a slow and inefficient store-opening process that was entirely manual, bureaucratic, and fragmented across multiple departments. This complex workflow, which involved repeated validations and numerous interdependencies, took up to two months to complete a single store opening, leading to rework and high resource consumption. To address this challenge, Vivo partnered with vendor Minsait.

Minsait implemented a solution using SAP BTP and SAP Build Process Automation to create an intelligent, fully automated, and standardized digital journey for Vivo. The result was a revolutionary reduction in processing time, with the vendor's solution enabling Vivo to open a new store in just two hours instead of two months. This transformation delivered significant operational gains for Vivo, providing greater agility, efficiency, and governance while enabling faster expansion and a strengthened customer experience across its retail network.

Vivo