Case Study: Axpo achieves a 360° customer view with Minsait’s Genesys Cloud contact center platform

Axpo achieves 360° customer view and significant cost reductions with Minsait

Axpo, a Swiss multinational leader in renewable energy, faced the challenge of integrating all the disparate processes of its retail energy business into a single platform. Their goals were to achieve a 360-degree view of the customer, improve operational efficiency, and support their outsourcing strategy. To address this, they partnered with vendor Minsait for support in project coordination and the implementation of a new solution.

Minsait provided support in business process definition and assisted in the selection and implementation of the Genesys Cloud contact center tool hosted on AWS. This solution integrated all customer channels into a single platform. As a result, Axpo successfully achieved a complete 360-degree view of its customers and realized significant cost reductions through improved service delivery and increased process efficiency.

Axpo