Case Study: RightSource improves prescription fill speed with Minitab

RightSource raises prescription processing productivity by 30% with Minitab

Rightsource, the mail-order pharmacy division of Humana Pharmacy Solutions, faced a significant challenge after implementing a new Pharmacy Management System. The transition unexpectedly caused severe processing delays, particularly for prescriptions requiring additional outreach, leading to a backlog of orders and customer complaints. To diagnose and fix the broken process, the company turned to Minitab Statistical Software for analysis.

Using Minitab's tools, including Pareto charts and hypothesis tests, the Lean Six Sigma team identified root causes such as incorrect data entry and non-value-added process steps. Guided by these insights, Minitab helped Rightsource implement targeted solutions like retraining associates and streamlining IT processes. The results were substantial: a more than 40% reduction in aged inventory, a 30% productivity increase, and labor cost savings of up to 32%, which ultimately restored customer satisfaction.

RightSource