Case Study: KYOCERA AVX improves global quality visibility and collaboration with Minitab Engage

KYOCERA AVX standardizes 30+ plants with Minitab Engage

KYOCERA AVX, a global manufacturer of electronic components, faced a challenge in managing quality and continuous improvement initiatives across its dozens of international manufacturing plants. Each location operated its own quality management system, preventing corporate management from having real-time visibility into projects and creating inconsistency in customer communications. To address this, KYOCERA AVX turned to vendor Minitab and its product Minitab Engage to standardize its processes and gain a unified view.

The solution implemented with Minitab involved standardizing the company’s customer complaint management system, specifically its 8D template and processes, within the Minitab Engage platform. This provided a centralized location for all projects and data, replacing disparate Excel templates. As a result, KYOCERA AVX achieved improved global collaboration, better visibility for corporate decision-making, and new learning opportunities as teams could share insights. The measurable impacts included substantial reductions in issue closure time and recurring problems, leading to significant cost avoidance and faster, more efficient service for customers.

KYOCERA AVX