Case Study: Fort Wayne, Indiana achieves faster pothole repair and fewer missed garbage collections with Minitab

Fort Wayne, Indiana fills 99.6% of potholes within 24 hours with Minitab

The city of Fort Wayne, Indiana, faced challenges in improving its public services, specifically aiming to repair more potholes within 24 hours and significantly reduce missed garbage collections. To address this, they turned to Minitab Statistical Software to drive a Six Sigma initiative aimed at enhancing efficiency and service delivery for its citizens.

Minitab's analysis transformed raw data into actionable insights, revealing that the initial belief about pothole locations was incorrect and identifying a communication gap in the repair process. This allowed the city to implement a new radio dispatch system. As a result, Fort Wayne filled 99.6% of potholes within 24 hours and cut missed garbage collections by 50%. The Minitab-driven projects saved the city an estimated $3.5 million.

Fort Wayne, Indiana