Case Study: Connections Health Solutions significantly cuts patient wait times with Minitab

Connections Health Solutions cuts patient dwell time by 225 minutes with Minitab

Connections Health Solutions faced significant operational challenges when it assumed management of the Crisis Response Center, a mental health crisis center in Tucson, Arizona. The center was under investigation by the state due to complaints regarding patient wait times, throughput, and safety. To address these urgent issues, Connections Health Solutions employed Minitab Statistical Software to help measure and analyze their processes.

Using Minitab, the team analyzed data to guide a Lean Six Sigma process redesign focused on the triage system. This solution significantly decreased patient wait times, security calls, and staff injuries. Measurable impacts included a 225-minute reduction in median clinic door-to-door dwell time and a 6.6-hour reduction in door-to-doctor time for the observation unit, despite a large increase in patient volume. Minitab was crucial for quantifying these improvements and validating the success of the new processes.

Connections Health Solutions