Case Study: Akron Children’s Hospital improves patient care and cuts wait times with Minitab

Akron Children’s Hospital cuts patient visit times from 107 to 75 minutes with Minitab

Akron Children's Hospital, the largest pediatric healthcare provider in northeast Ohio, sought to improve patient care by reducing errors, wait times, and inefficiencies throughout its operations. The hospital's Center for Operations Excellence used Lean Six Sigma methodologies to tackle these challenges but needed a way to verify the success of its projects through reliable data analysis. The vendor, Minitab, provided its Statistical Software to help analyze data and understand the results of these improvement efforts.

The solution implemented by Minitab gave the hospital's project leaders an easy-to-use yet powerful tool for analyzing complex processes. They used Minitab for control charts to monitor variation and graphics to clearly demonstrate the impact of improvements. This data-driven approach confirmed significant results, including $4.3 million in savings, the elimination of over 5,760 hours of patient wait time, and a 69% reduction in insurance eligibility denials at one office. Minitab's software was essential in proving the value of process changes and avoiding a multi-million dollar expansion, allowing Akron Children's Hospital to handle increased capacity and set a national standard for healthcare excellence.

Akron Children’s Hospital