Case Study: Akron Children’s Hospital cuts billing delays and defects with Minitab

Akron Children’s Hospital cuts billing time by 90% with Minitab

Akron Children’s Hospital faced a challenge with its Home Care Group's billing process, which had a 30% defect rate. These defects, caused by missing or incorrect documentation, led to delayed revenue, unnecessary financial write-offs, and staff spending time on corrections instead of patient care. The hospital partnered with vendor Minitab and used Minitab Statistical Software to analyze the process and identify the root causes of the billing errors.

Using Minitab's software for data analysis and visualization, the project team identified issues with Certificates of Medical Necessity and order entry processes. They implemented new standardized procedures and tracked improvements with control charts. As a result, Minitab helped the hospital reduce the billing defect rate to 13.3% and decrease the average time from product delivery to billing by 90%, exceeding their project goals and improving operational efficiency.

Akron Children’s Hospital