Case Study: KDDI achieves seamless authentication and better compliance with miniOrange CIAM

KDDI cuts onboarding time by 60% with miniOrange

KDDI, a major telecommunications company in the Asia-Pacific region, faced a significant authentication challenge. Their SAML-based identity system was incompatible with the JWT token requirement of the Thinkific training platform, creating login friction and compliance issues. This protocol mismatch prevented a direct integration and forced users to manage multiple passwords, which hampered the training experience.

miniOrange implemented its CIAM and Identity Broker solution to act as an authentication bridge, converting SAML assertions into JWT tokens. This resolved the protocol mismatch and provided a centralized, secure login system. The results for KDDI included a 71% faster authentication process, a 60% reduction in onboarding time, and a 37% rise in course completion rates, all while achieving full compliance with telecom security standards.

KDDI