Case Study: HACT achieves scalable recurring revenue with Mindset AI

How HACT moved their customers to a scalable recurring revenue model with Mindset AI

HACT, a charity that provides social value insights for housing organizations, faced challenges scaling its operations due to manual processes and a lack of digital experience. These traditional methods were unsustainable and could not adapt to shifting customer behavior. HACT needed a cost-effective digital transformation partner and chose to work with Mindset AI to address these issues.

Mindset AI implemented a comprehensive discovery and vision process to understand HACT's objectives, leading to the development of the Social Value Insight tool. This solution automated processes and created personalized customer journeys. As a result, HACT configured its platform in just six weeks, saved five days of work per month, and upsold 80 customers. This enabled a move to a scalable recurring revenue model, generating over £800,000.

HACT

Jacqui Bateson

Managing Director