Case Study: Con Edison achieves $600K+ in annual savings and increased employee engagement with MindManager

Con Edison: Process Improvement Leads to Greater Employee Engagement

ConEdision, a large New York utility with regulated rates, needed to find cost savings by fully capturing and analyzing its internal work processes. To support a Zero‑Based Budgeting (ZBB) initiative, the company deployed MindManager mapping technology to create a ZBB toolkit that would visually document every process variable and enable collaboration among frontline employees, managers and IT staff.

MindManager’s integrated ZBB mapping solution helped teams visualize procedures, touchpoints and interactions in real time, surfacing both documented and tacit knowledge. The MindManager-enabled analysis of just 15% of ConEdision’s operations and maintenance activities produced more than $600,000 in annual savings (with millions more anticipated) and drove measurable gains in employee creativity, communication, engagement and motivation.