Case Study: Coppin State University improves student support with Mindgrub's AI chatbot

Coppin State University streamlines student support with Mindgrub AI chatbot and smart search

Coppin State University sought to modernize student support by implementing an AI chatbot to handle frequent inquiries, thereby reducing the administrative burden on its staff. The university partnered with vendor Mindgrub to build an AI-assisted tool that could provide accurate answers sourced solely from its own vetted content.

Mindgrub developed "Jackson," a chatbot with a friendly persona built on Microsoft Copilot. Using Retrieval-Augmented Generation (RAG), the solution provides instant, accurate answers pulled directly from Coppin's approved sources. The implementation streamlined the student experience, allowing users to find information quickly and freeing up administrators to focus on more impactful tasks, supporting the university's recruitment and retention goals.

Coppin State University