Case Study: Waitrose accelerates customer value with Mindera

Waitrose boosts customer loyalty by 6 points with Mindera

Waitrose, a leading UK supermarket chain, partnered with software development vendor Mindera to improve its agility and scalability in the highly competitive retail sector. The challenge was to shorten the time to value for customers by speeding up innovation and responding more rapidly to changing needs, which was hindered by their existing monolithic website architecture.

Mindera collaborated with Waitrose to implement a micro-frontend architecture, migrating their grocery website into independently testable and deployable apps. This solution reduced dependencies between teams, allowing for more frequent releases and quicker issue resolution. The results included improved customer satisfaction, developer experience, and site performance, contributing to a significant rise in Waitrose's customer base and net promoter score.

Waitrose