Case Study: a major UK retailer cuts online returns processing time with Mindera

a major UK retailer cuts online returns processing to 1 minute with Mindera

Mindera was approached by a major UK retailer to help simplify its online order returns process. The challenge was that processing these returns was time-consuming, taking store staff three minutes per transaction and accounting for over 1.2 million returns a year, which impacted both efficiency and the customer experience.

Mindera developed and tested a minimum viable product called Faster Web Returns. This solution integrated the online and in-store returns systems, allowing multiple items to be processed together and simplifying the process for staff and customers. The result slashed the processing time per return from three minutes to just one, saving the retailer 819 hours of staff time per week across its UK store network.