Case Study: WKOÖ improves service center information search with Mindbreeze

WKOÖ simplifies service center search for 630 users with Mindbreeze

The Upper Austrian Chamber of Commerce (WKOÖ) sought to simplify the complex information search process for its service center staff, aiming to reduce research time and workload while improving the ability to handle inquiries competently. To address this challenge, WKOÖ partnered with vendor Mindbreeze to expand the scope of its Mindbreeze InSpire solution.

Mindbreeze implemented a search solution that connected numerous data sources, enabling staff to receive all relevant contextual information with a single query. The result for WKOÖ was a significantly faster response time to enquiries, a sustained enhancement in service quality, and a reduced workload for its staff, with the system successfully indexing millions of objects from sources like Microsoft Exchange and file shares.

WKOÖ