Case Study: WKOÖ achieves faster, more efficient service center information search with Mindbreeze InSpire

WKOÖ - Customer Case Study

The Upper Austrian Chamber of Commerce (WKOÖ), an organization serving 60,000 members, sought to simplify the complex information searches conducted by its service center staff. The challenge was to create a more user-friendly system that could clearly display the context of information, thereby reducing research time and workload. To address this, they engaged Mindbreeze to expand the scope of their existing Mindbreeze InSpire implementation.

Mindbreeze implemented a solution that connected numerous data sources, including Microsoft Exchange and file shares, into a single, intuitive search interface. This allowed staff to get all relevant information with one query, with results acting upon directly in their source applications. The project was completed within three months, leading to faster response times for enquiries. This significantly enhanced service quality and reduced the workload for the 630 users at the chamber of commerce.

WKOÖ