Case Study: a leading energy provider accelerates ticket resolution with Mindbreeze InSpire

One of the World’s Leading Energy Providers cuts ticket processing time with Mindbreeze InSpire across 1,000 daily tickets

A major energy provider faced a challenge where its support staff was inundated with a high volume of daily inquiries. Manually searching through numerous separate data sources and applications to find answers for tickets was time-consuming and inefficient, slowing down their response times. To address this, they implemented the Mindbreeze InSpire insight engine.

Mindbreeze implemented its InSpire solution, which uses AI to proactively analyze ticket contents and deliver relevant information from connected data sources directly to users without them having to search. This provided support staff with immediate, contextual facts for every ticket opened. As a result, the energy provider drastically reduced ticket processing times to their shortest ever, saving countless hours that were reallocated to more impactful tasks for their 10,000 users.