Case Study: a patient financial assistance platform cuts manual data entry by 90% with Mindbowser's Epic EHR integration

Patient Financial Assistance Platform cuts manual data entry by 90% with Mindbowser

A patient financial assistance platform that connects providers, pharmacies, and health systems with financial resources was facing significant delays due to manual data handling. Their process depended on staff manually uploading patient data from spreadsheets and making individual requests to providers to pull specific patient records, which slowed financial assistance approvals. There was no automated connection to Epic EHR systems, and any solution needed to meet HIPAA compliance requirements. Mindbowser was engaged to address this challenge.

Mindbowser built an automated Epic EHR integration using HL7 triggers and FHIR APIs to replace the manual processes. This solution provided real-time notifications for new patient data and enabled direct retrieval of specific patient records using MRN lookups. As a result, the platform achieved a 90% reduction in manual data entry, significantly speeding up financial assistance evaluations and improving overall data accuracy.