Case Study: a major academic health system achieves rapid clinician adoption with Mindbowser’s Epic SSO clinical AI platform

a major academic health system gets 650+ clinicians live in under 4 minutes with Mindbowser

The customer, a major academic health system, faced significant adoption challenges with its Labor & Delivery AI platform. The software lacked a multi-role architecture, required separate login credentials from the clinicians' main Epic system, and had a lengthy onboarding process that slowed down busy nurses and physicians. Mindbowser was engaged to build a solution that would integrate seamlessly into the hospital's existing workflows and security requirements.

Mindbowser implemented a two-portal platform featuring Epic single sign-on (SSO) and multi-factor authentication to eliminate login friction. They designed a structured microlearning onboarding path that enabled clinicians to go from first login to active patient management in under four minutes. This solution resulted in the successful onboarding of over 650 nurses and physicians across the health system and achieved a 4.9 out of 5 clinical adoption rating.