Case Study: LaVida Massage achieves simplified reporting and responsive support with Mindbody

Why LaVida Massage Gave Up on Zenoti

LaVida Massage, a Michigan-based massage franchise founded in 2007 with 54 locations, supports franchisees from first-timers to experienced operators. Seeking better reporting, the brand moved from Mindbody to Zenoti in 2015, but Zenoti overwhelmed franchisees with excessive, confusing data and created service issues during a critical holiday period—compounded by hard-to-reach, time-zone–mismatched support—so corporate halted further rollouts.

LaVida returned to Mindbody and established a stronger partnership: dedicated account contacts, collaborative product input, and a more user-friendly system that surfaces only the key metrics franchisees need. The change reduced confusion, improved support responsiveness, and gave LaVida the scalable software and operational empowerment its franchisees require.

LaVida Massage

Mark Davis

Chief Executive Officer