Case Study: Body and Face by Kristin achieves increased revenue and streamlined operations with Mindbody

What Brought Body and Face by Kristin Back to Mindbody

Body and Face by Kristin is a two-location spa in Geneseo, New York, founded in 2007, that offers personalized massage and skincare services to a loyal, multigenerational clientele. The business faced major operational challenges during and after the COVID lockdowns—fragmented data after trying multiple software providers and growing administrative burdens around scheduling, payments, and marketing—that made it hard to efficiently support clients and reopen a second location in 2020.

Kristin returned to Mindbody and implemented its spa software and Marketing Suite with hands-on support for data migration and setup. The result was a streamlined back office, easy-to-run email campaigns tied to her customer list, strong gift-certificate sales from targeted promotions, time savings, and more effective multi-location management that helped drive revenue and client retention.

Body and Face by Kristin

Kristin Young

Body and Face by Kristin