Case Study: Takamichi Hair fills its appointment book with Mindbody Messenger[ai]

Takamichi Hair books 22 missed-call appointments with Mindbody

Takamichi Hair, a salon in New York City, faced the challenge of missing appointments and disrupting the in-salon client experience because their stylists were constantly interrupted by ringing phones. They needed a way to manage incoming booking calls and texts without sacrificing their philosophy of personal customer touch. The salon turned to vendor Mindbody and implemented its AI-powered service, Messenger[ai], to act as a virtual receptionist.

Mindbody's Messenger[ai] solution handled booking appointments and answering customer queries automatically via text. This allowed the stylists to focus entirely on their clients, only stepping in for the small percentage of complex questions. The results included 11 new client bookings in a single month, with 95% of all conversations handled automatically, leading to a significant reduction in missed calls and increased revenue.

Takamichi Hair