Case Study: Lloyds Banking Group boosts performance and cuts admin with MindGym

Lloyds Banking Group cuts performance admin by 60% with Mind Gym UK

Lloyds Banking Group, a major UK-based financial services organization, faced the challenge of moving beyond its unpopular and time-consuming traditional performance review system. To support its digital transformation and build a more inclusive culture, the company partnered with Mind Gym to overhaul its performance management approach and shift the underlying behaviors of its 70,000 employees.

Mind Gym implemented a large-scale blended learning solution for Lloyds Banking Group, including immersive bootcamps and digital toolkits built around their high-performance principles. This program led to a 60% reduction in time spent on performance documentation, allowing managers to focus more on coaching. The results were significant, with 89% of colleagues now reporting a positive performance experience, a dramatic increase from 20%, and 85% of participants feeling they receive more praise and recognition.

Lloyds Banking Group