Case Study: Multinational Bank achieves $888k automation value with Mimica Automation

Multinational Bank Transforms ACH Exception Handling

Multinational Bank, a large banking organization, was handling ACH rejections and other exception cases manually with 20 full-time staff. The automation team knew there was room to automate, but lacked a complete end-to-end understanding of the process and had hit a few false starts. They turned to Mimica Automation and its Miner and Mapper products to uncover the work being done and identify where automation should begin.

Mimica Automation used task mining and process intelligence over a two-week period to capture desktop actions, generate process definition documents, and highlight the most automatable tasks. The result was a 65% reduction in time-to-deploy across discovery, design, and development, with automations delivered 40% faster than usual. Mimica Automation ultimately helped the bank automate 74% of ACH exception handling and unlock $888k in automation value, delivering a 10x ROI.