Case Study: McKesson overcomes outdated SOPs and boosts adoption with Mimica Automation

McKesson reclaims 25% of resources with Mimica Automation

McKesson, a Fortune 10 healthcare services company, faced the challenge of outdated standard operating procedures and a heavy reliance on tribal knowledge within its large shared services organization. This lack of clear, current process understanding was a major obstacle to its enterprise-wide transformation initiative. To overcome this, McKesson partnered with Mimica and implemented its Miner and Mapper products to systematically capture how work was actually being done.

Mimica's solution provided data-driven visibility into real employee workflows, uncovering significant hidden inefficiencies. For example, Mimica identified a major user adoption gap with an internal automation tool, allowing McKesson to re-train teams and successfully reallocate 25% of resources to higher-value work. The vendor's approach also helped pinpoint and eliminate redundant manual steps. By providing an accurate picture of current-state processes, Mimica created the foundational insight necessary for McKesson's large-scale transformation and future AI tool adoption.

McKesson