Case Study: a large multinational telecommunications company accelerates automation discovery and saves millions with Mimica Automation

Large Multinational Telecommunication Company - Customer Case Study

A large multinational telecommunications company was struggling to scale its RPA program due to difficulty discovering and documenting automation opportunities. Their manual approach could not meet targets, leaving potentially valuable processes, like those in HR, unautomated for years. They turned to Mimica and used its Mapper and Miner products to address this challenge.

By using Mimica for no-touch process discovery and mapping, the company identified highly automatable work without disrupting employees. The solution provided critical data for business cases and detailed process maps that sped up development. This enabled the company to increase its annual bot target from 340 to over 700, projecting an incremental value of $41M for its RPA program and automating tasks that had been manual for over a decade.