Case Study: Global Logistics Provider improves customs clearance lead times with Mimica Automation

Global Logistics Provider Improves Customs Clearance Lead Times

Global Logistics Provider, a leading international shipping company, needed to improve its U.S. customs clearance processes as it migrated from a legacy system built in the early 2000s to a new engine. The team wanted to reduce cycle times before the migration, establish performance standards for the new system, and measure productivity gains and ROI. To support this effort, the company used Mimica Automation’s Miner, Mapper, and Measure products.

Mimica Automation automated process discovery, giving the team full visibility into workflows, saving months of manual time studies, and capturing 20x more data than before. This enabled Global Logistics Provider to improve customs clearance cycle times ahead of migration, quickly set new productivity benchmarks, and monitor performance continuously after launch. Within three weeks, the company was able to show clear ROI to executive leadership, and the new standards helped improve U.S. customs clearance lead times and support a major free cash flow improvement in 2024.