Case Study: F100 Insurance Company achieves $24M in productivity savings with Mimica Automation

F100 Insurance Company Finds $24 Million Through Improved Productivity

F100 Insurance Company, one of the largest property and casualty insurers in the world, wanted to improve productivity across its 4,000+ person claims management department. The team suspected that adjusters were spending too much time on non-claim work, but they lacked the visibility to confirm it or set clear improvement targets. To address this, the company worked with Mimica Automation using Mimica Miner and Mapper.

Mimica Automation deployed recorders on desktops across two claims adjuster teams to measure time spent at the task, claim, and employee levels, identify non-claim activities, and surface automation opportunities. The solution helped the insurer raise claim-related work from 73% to 83%, improve productivity by 10%, save 800,000 hours, and unlock an estimated $24 million in annual value.