Case Study: City of Amarillo achieves municipal workflow efficiency with Mimica Automation

City of Amarillo maps and automates dozens of workflows with Mimica Automation

The City of Amarillo faced the challenge of modernizing its legacy municipal workflows, which were heavily reliant on manual coordination through phone calls, email, and spreadsheets. These outdated processes created bottlenecks and prevented the city from maximizing its technology investments. To accurately map its operations and identify the best automation opportunities, the city turned to Mimica's process intelligence products, Mimica Miner and Mapper.

Using Mimica, the city's Innovation Team recorded real-time workflows to create automated process blueprints and documentation. This data-driven approach allowed them to standardize operations, eliminate redundant work, and build a tangible roadmap for automation, particularly within high-impact departments like Finance and HR. The solution provided the city with the quantified results needed to secure approval for future projects and demonstrate a clear return on investment.

City of Amarillo