Case Study: Iron Mountain achieves reliable 24/7 RFP proposal delivery with Mimeo.com

Iron Mountain - Customer Case Study

Iron Mountain, a Fortune 1000 storage and information management company, needed a way to improve the quality of RFP responses for its North American Sales team of 600 sellers while reducing the administrative burden on individual sellers. To see if outsourcing critical proposal production was feasible, Iron Mountain evaluated Mimeo.com and its customer care-supported document production service.

Mimeo.com implemented a 24/7 customer care and centralized production solution to handle Iron Mountain’s proposal documents. The result was over 1,000 proposals printed and delivered without a miss, including one urgent rescue delivery that helped Iron Mountain win an RFP, showing strong reliability, responsiveness, and measurable sales impact.

Iron Mountain

Elise Gilbert

Director, Sales Support Services