Case Study: Solihull Metropolitan Borough Council achieves 50% cut in email security admin and stronger protection against advanced email threats with Mimecast

Solihull Metropolitan Borough Council Relies on Mimecast for Low-Friction Defence Against Advanced Email Threats

Solihull Metropolitan Borough Council, which delivers local services to residents and businesses and employs around 3,000 officers, was facing a rising tide of email threats—malicious URLs, infected attachments, impersonation scams, plus routine spam—that its legacy system struggled to block. The existing setup required heavy manual administration, generated frequent false positives and user complaints, and needed a low‑friction, cost‑effective solution that would work for both on‑premises and future cloud email environments and help prepare for GCSX retirement.

After benchmarking providers, the council implemented Mimecast Targeted Threat Protection and Secure Messaging. Mimecast blocked more than 400 malicious links or attachments in six months, halved email security administration within months, cut service‑desk calls and false‑positive handling, and provided a simple secure‑email workflow (using a [SECURE] tag) to ease GCSX transition—all with minimal user disruption and at a favourable price.

Solihull Metropolitan Borough Council

John Lees

Network Manager