Case Study: Pharmacy Network Services achieves HIPAA-compliant, secure email and thwarts spear‑phishing with Mimecast

Pharmacy Network Services Turns Back Threats, Stays HIPAA Compliant with Email Management

Pharmacy Network Services, an East Tennessee pharmaceutical supplier serving nursing homes, long-term care and correctional facilities (about 100 email users), was hit by a steady stream of suspicious spear‑phishing messages from a compromised customer. Because the company processes high volumes of electronic orders and must remain HIPAA compliant, CIO Dave Trent urgently needed stronger email protection to prevent data exposure and operational outages.

They deployed Mimecast’s cloud‑based email management with Targeted Threat Protection, which blocked malicious links, queued messages for continuity, and centralized archiving and administration. The system stopped the attack, enabled Trent to alert the compromised customer, shifted spam controls to end users, cut IT email‑management time by roughly 80–85%, and reduced the risk of HIPAA penalties while improving employee awareness.

Pharmacy Network Services

Dave Trent

Chief Information Officer