Case Study: The Ritz-Carlton achieves secure, always-on email bookings and PCI compliance with Mimecast

Mimecast Supports The Ritz with Efficient, Secure Email Booking Service

The Ritz London, a world-renowned luxury hotel, relied on email as a mission‑critical channel for guest and travel-agent bookings but faced frequent delays, poor vendor support, unreliable spam filtering and PCI compliance risks that cost staff hours of manual work and threatened revenue and reputation.

Mimecast delivered a cloud email relay, spam quarantine, AD-synced granular policies and Data Leak Prevention to block credit-card data, plus disaster‑recovery mailboxes during an Exchange migration. The solution was quick to deploy and gave The Ritz searchable message tracking, reduced server load, stronger compliance and measurable time and cost savings while maintaining uninterrupted, high‑quality booking communications.

The Ritz-Carlton

Glenn Isted

IT Assistant Manager