Case Study: Rotana Hotel Management Corporation achieves rapid deployment and stronger ransomware protection with Mimecast Email Security

Mimecast Shows Real Hospitality to Rotana Hotel Management

Rotana Hotel Management, a UAE-based operator of more than 100 properties across the Middle East, Africa, Eastern Europe and Turkey, faced chronic email-security problems: an MSP-provided solution produced excessive spam, false positives and false negatives, and a major phishing campaign — coupled with rising ransomware threats — made upgrading email protection a priority for IT leadership and the company’s 4,500 users.

After evaluating vendors, Rotana chose Mimecast for its ease of management and strong market feedback. Mimecast was deployed in one week and fully tuned within a month; starting from a clean configuration and with hands-on support from a Mimecast engineer, the company eliminated the torrent of false positives/negatives, gained stronger ransomware and targeted-attack protection, reduced support requests, and quickly won over change-resistant users with an Outlook plugin for self-service.

Rotana Hotel Management Corporation

Biju Dharmaraj

Director of IT Security and Infrastructure