Case Study: London Overground Rail Operations Limited (LOROL) achieves 24/7 email continuity and saves a day a week in email management with Mimecast

Email is a business critical communications tool for LOROL

London Overground Rail Operations Limited (LOROL), which runs key rail services across London, depends on email as its primary business and customer-communications tool for some 500 office users. Its aging Exchange 2007 environment and a complex on‑premises archiving solution were unreliable—searching and indexing were slow, audits were difficult, continuity could take four to eight hours to restore after an outage, and the complexity blocked a needed migration to Exchange 2010.

LOROL implemented Mimecast Unified Email Management, using a seven‑step migration to a cloud archive and automatic real‑time failover/continuity. The transition was seamless with no email downtime, five years of mail moved smoothly to the cloud, and ongoing benefits include 24/7 email availability, effortless, scalable archiving that speeds audit responses, and a simpler infrastructure that saves about one day of management time per week and keeps the environment migration-ready.

London Overground Rail Operations Limited

Gareth Murphy

Head of IT