Case Study: Denis Dental reduces IT costs and secures 24/7 email continuity with Mimecast

Dental managed care and insurance leader reduces IT costs with Mimecast

Denis Dental is a leading dental claims administrator with operations in South Africa, the UK and Sweden, more than 140 staff (including 50+ contact centre consultants) and over 100,000 claims processed monthly. As email became the primary communications channel (70,000+ inbound and 75,000+ outbound messages per month), its legacy POP/tape and later Exchange setup struggled with archiving, slow restores (up to two days) and costly disaster-recovery options—creating a serious business-continuity risk.

Denis implemented Mimecast Unified Email Management as a SaaS solution, gaining pre-delivery archiving (including internal mail), continuity, security and “bottomless” storage without heavy capital outlay. The result was faster restores, reduced spam and virus exposure, 24/7 email access during outages, empowered users managing their own mail, and significant IT cost savings and operational resilience.

Denis

Stanton Johnson

Head of Information Technology