Case Study: Club Travel achieves continuous email uptime and 98% fewer support calls with Mimecast UEM

Club Travel implements Mimecast Unified Email Management to ensure its emails arrive and depart without any delays

Club Travel, founded in 1987, is South Africa’s largest independently owned travel agency and supports a distributed workforce of consultants and corporate clients. Rapid growth and a patchwork email infrastructure (part-hosted Exchange and legacy systems) led to frequent outages, lost bookings and roughly 250 email-related support calls per week, creating reliability and compliance risks for the business.

Club Travel deployed Mimecast Unified Email Management as a SaaS layer in front of its existing Exchange environment, restoring continuity within hours while adding archiving with full chain of custody, spam/malware protection and punitive SLAs. The change preserved existing Outlook/Exchange investments, cut email support calls by 98% (to fewer than five per week), delivered predictable costs and freed IT to focus on strategic projects.

Club Travel

Irene Alhadeff

IT Manager