Case Study: Trulife Engineered Solutions improves customer service with Milner Browne and SAP Business One

Enhanced customer service with SAP Business One

Trulife Engineered Solutions, an international healthcare products company, was using multiple unconnected systems after an acquisition, creating poor communication across finance, manufacturing, purchasing, inventory, and warehouses. This made it difficult to get an end-to-end view of orders or access consistent company information across its operations in Ireland and the UK. Milner Browne helped address this challenge with SAP Business One.

Milner Browne implemented a tailored SAP Business One solution, enhanced with additional manufacturing and e-commerce tools from the B1 Apps range, to centralize operations for both subsidiaries in one system. The result was greater visibility and control, improved customer satisfaction, 100% order fulfilment, and faster reporting, with accounts production reduced from six days to two and a half and overall company growth of 25%.

Trulife Engineered Solutions

James Collier

UK Financial Controller